Guaranteed Ride Program

Worried about getting home in an emergency? Carpools can join the free Guaranteed Ride Program.

The program reimburses your taxi or transit ride home when you’re stranded at Columbia or need to get somewhere for an unexpected personal or family emergency. The best part is that there’s no cost to you. It’s like an insurance policy for commuters. If you miss your carpool or vanpool due to an emergency, 511 NY Rideshare will reimburse you to get to your destination by public transit or taxi. It’s that easy.

Important Notes

  • Maximum $40 per claim, and $200 per year.
  • Only for carpool or vanpool commuters.
  • Available to anyone who lives or works in New York State.
  • Keep your receipt for reimbursement.
  • Ensure that your carpooling partner(s) is enrolled as well.

Contact 511NY Rideshare to enroll in the program. Call 5-1-1 and say "rideshare" or email your request to

Learn more about the Guaranteed Ride Program.

This service is provided by the New York State Department of Transportation.