Columbia University Shuttle Rider Guidelines

Electric bus at CUIMC

Columbia University's Shuttle system exists to serve the needs of active faculty, staff, and students of Columbia University. This is not a public transportation service.

Guidelines for Riding the Shuttle

  • Riders must present and tap (where applicable) their Columbia University ID.
  • Seating is available on a first-come-first-served basis.
  • Seats marked "Priority Seating" are intended for seniors, pregnant or disabled people, or others with a physical need to sit down for the duration of the commute. Please offer these seats if someone is in need. Remember, disabilities may not be visible.  
  • Please do not save seats when seating availability is limited. In these instances, it is also not appropriate to take up two seats (with baggage or otherwise). Please respect the rights of others to the seat next to you.
  • As a courtesy to the passengers boarding and to keep the service running efficiently, please use the rear exit to debus unless otherwise informed by the driver.
  • Boarding must be done via the front doors. Boarding from the rear exit is strictly prohibited.
  • Drivers can only stop at designated stops. You can alert the driver that you are getting off at the next stop by ringing the bell (the yellow cord by the windows).
  • Loud conversations and phone calls can be distracting; be mindful of others. If you must take a call, please keep it brief and speak quietly.
  • Guests, including spouses, are not permitted to use the shuttles unless they are a University ID card holder. Children under 18 are welcome to ride but must be accompanied by an adult (the University ID card holder). Children should be seated in bus seats with seatbelt fastened (when available) throughout the commute. Strollers should be collapsed to allow safe passage through the aisles for other patrons. Parents are responsible for the well-being of their children while on a Columbia shuttle.
  • Riders are encouraged to download the TripShot app to have access to real time bus locations, schedule information, and service announcements. Submit all Lost & Found requests using the "Submit Feedback" feature in the TripShot app.
  • Real-time emergency communications, such as a missing or disabled bus, bad traffic, weather, or an impaired driver should be communicated to our service team by calling 212-854-3382.
  • Any issues, complaints or recommendations that can be addressed on a non-emergency basis should be communicated through the feedback section of the TripShot app or by emailing our team at [email protected]. Your message will be kept confidential.
  • The driver is responsible for the safe operation of the vehicle. Please do not unnecessarily engage with the driver. If you have a service issue, please contact our team outside of the shuttle.

Accessibility

Columbia's shuttles are wheelchair accessible. Evening Shuttle service (powered by Via) provides wheelchair accessible vehicles upon request.