On-Demand Evening Shuttle

After logging in with your Columbia UNI and password, you must create an account using your name, Columbia University email, and phone number. Your name in the app must match your Columbia ID card.

1. Pick-Up location: Choose your pick-up location and tap "confirm my location." Your pick-up location must be within the coverage area to qualify for a free Evening Shuttle ride.
2. Drop-Off location: Choose your drop-off location and tap "set my destination." Your pick-up location must be within the coverage area to qualify for a free Evening Shuttle ride.
3. Confirm your trip: Based on trip details, you may be presented with both Evening Shuttle ETAs and other Columbia University shuttle bus routes.
4. Accept* proposal: Select the free Columbia University Evening Shuttle proposal and tap "book this ride."
5. Connect with the driver: If you have any issues finding your vehicle, you can call the driver directly from the app. The driver may also reach out directly to you to coordinate. In any case, your phone number will not be visible to the driver.
6. When the car arrives, verify the vehicle model, plate number, and driver photo.
7. Show your Columbia ID to the driver before boarding the vehicle. This is to ensure the safety of both the driver and the other passenger(s) in the car. If you do not have your Columbia ID when boarding, the driver will ask you to present another form of ID.

_{*NOTE: Ride options will only appear in the app during operating hours and for rides within the coverage area.}

Requesting a Ride Without a Smartphone

Using the Evening Shuttle app is the fastest way to get a ride. However, if you don't have a smartphone, you can call Via at 646-692-0576. A dispatcher will respond as quickly as possible, but due to call volume, it may take a few minutes to receive a response. The dispatcher will ask you for your location and destination. The dispatcher will give you an estimated time of arrival, vehicle information, license plate number, and driver information.