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Service Alert: Route Change on Green Line

Please be advised that the Department of Transportation has altered traffic patterns at 96th Street and Broadway. As a result, south-bound, green line Intercampus shuttles cannot make the left turn from Broadway onto 96th Street. Until further notice shuttles will resultantly operate on an adjusted route. This route adjustment may impact schedule timing, but will allow the shuttle to stop in the same location at 96th Street. Please plan accordingly.

New University Car Service Provider

Since initiating car service with Corporate Transportation Group (CTG) last fall, Columbia Transportation has been attentive to user feedback regarding experiences with the company. Despite actions taken on our part to mitigate early service concerns, continued unsatisfactory feedback about CTG has led us to the decision to transition to a new ground transportation vendor. Effective March 24, Columbia Transportation will transition to service provider Luxury Worldwide Transportation (LWT) for official Columbia University business.

Luxury Worldwide Transportation’s proposal was extremely compelling during last year’s RFP process. LWT’s pricing, technology and service models are equal to or greater than all proposals considered by Columbia. The ranking assigned to LWT was principally based on the company’s smaller green fleet. Some of the service benefits that LWT offers include:

  • Over 70 hybrid and flex-fuel vehicles that support our commitment to sustainability
  • A Care Alerts system that sends emails or texts to riders at each rider touch-point (i.e. upon reservation, driver assignment, at pick-up, etc.). Care Alerts can be sent to up to five different phone numbers or emails
  • An on-site campus representative to expedite service issues, with a dedicated toll-free number for Columbia University
  • E-mail receipts and a rate-your-ride electronic grading option for riders
  • Free grace periods of 15 minutes (for national flights) and 30 minutes (for international flights)
  • Service in over 650 cities worldwide

Learn more about LWT’s services and Columbia University account privileges. Regarding voucher and VIP card requests, please note:

Vouchers: Current voucher holders will not have to resubmit requests. Columbia Transportation will issue new vouchers using data on file. First-time vouchers can be requested on the Columbia Transportation website as of today.

VIP Cards: VIP cardholders will retain their account numbers and will receive a new card by interoffice mail in the coming days. Eligible staff members making a first-time request for a VIP card can register on the Columbia Transportation website; see your Department Financial Administrator to determine eligibility.

Columbia community members may continue to utilize current services through April 18, 2014. After this date, users will be responsible for any charges incurred from any vendor other than LWT. Should you encounter any service concerns, please do not hesitate to contact us at transportation@columbia.edu.

Intercampus Shuttle Stop and Schedule Updates Take Effect January 6, 2014

Please note the following changes to the CUMC South Intercampus Shuttle stops, effective Monday, January 6, 2014. Departure locations have changed as follows:

Former Stop           New Stop                Former location                          New location
CUMC S                  CUMC S                  168 St & Ft. Washington            NW corner of 168 St. & Broadway facing south                                                                                                                                                  (in front of Starbucks)

Wendy’s                  CUMC 166 S          165 St & Broadway                     SW corner of 166 St. & Broadway facing south                                                                                                                                                 (by Children’s ER entrance*)

*Note: Do not block entrance. In foul weather, seek shelter by the Morgan Stanley hospital entrance)

These changes, developed after discussions with the Department of Transportation (DOT), and in consultation with CUMC, are being made to accommodate the DOT as well as NYP’s emergency room relocation, and to reduce interference with emergency vehicles. The CUMC South departure stop modifications are similar to shuttle stop changes already made by New York- Presbyterian.

Additionally, please note that after careful analysis of weekly ridership, Columbia Transportation is reducing the frequency of the Harlem Hospital morning schedule from four departures to three, and adding an additional morning run between CUMC and Morningside Heights. This helps us to better meet transportation needs, and contributes to the University’s sustainability goals.

Please consult the newly revised Intercampus shuttle map and schedule for more information. As a reminder, you can track the buses in real-time at columbia.transloc.com or download the free Transit Visualization app to access shuttle information while on the go, including real-time location of all buses and announcements that might impact service. 

Studebaker Stop Relocation

As of May 7, 2012, the main entrance to the Studebaker building is located on the north side of the building on West 132nd Street for a period of approximately 14 months due to the closure of West 131st Street.  The Northbound stop is one block north to the northeast corner of West 132nd and Broadway. There will be no impact on scheduled times.

Morningside Heights Evening Shuttle Bus Service

This shuttle service, which replaces point-to-point vehicular escorts, operates seven days a week from 6:00pm every evening until 4:00am the following morning and utilizes two shuttle buses traveling on different routes, in thirty minute loops across the Morningside and Manhattanville areas.

The Evening Shuttle service is now serving Fairway Marketusing stop #6 on their red route

ID and Pass System for the GWB/Ft. Lee Shuttle

In an effort to ensure that seats are available for the intended riders of the Fort Lee-GWB Shuttle, an ID and Pass validation process is in place. Ridership is limited to University employees with the following forms of identification:

1. CU Transit Sticker affixed to valid Columbia University ID. CU Transit Stickers are available to University employees and students:

  • who work at the Parker Plaza building in Fort Lee. Eligible employees who work at Parker Plaza should contact the Columbia Transportation office at 212-854-3382 or transportation@columbia.edu to pick up a sticker.

2. Single-Use Shuttle Pass: University employees attending training sessions or other University business at Parker Plaza are entitled to a round-trip shuttle pass. Temporary passes are available by contacting the Columbia Transportation office at 212-854-3382 or transportation@columbia.edu. If you have an urgent request, you may also call 212-342-0582 during the following hours: Monday-Friday, 8:00a.m. - 6:00 p.m. 

TransLoc Transit Visualization

Get real-time shuttle location and arrival information from any computer or smart phone using TransLoc. Track the Columbia buses in real-time at columbia.transloc.com or download the free TransLoc Transit Visualization app to access information while on the go, including real-time location of all buses and announcements of potential service disruptions.

Rider Count System

Effective April 9, 2012: All Intercampus Shuttle buses will be outfitted with a SmartTrack: Passenger Intelligence Rider Count System. This system will allow the Transportation department to capture accurate ridership data for the shuttle in real-time, which will help improve service and ensure that access to the shuttle bus is limited to only the intended ridership.